Frequently Asked Questions
Can You Shorten or Alter Jewelry?
We specialize in altering a variety of jewelry styles, including necklaces, bracelets, and rings. Whether you need a necklace or bracelet adjusted in length or a ring resized, we have the expertise to make those changes to fit your preferences and style.
Do I need an Appointment for a Jewelry Appraisal?
Yes, we have a 3rd party Gemologist who comes in once a month to conduct appraisals for valuation and insurance appraisals. These are on an appointment basis, and we would be happy to help you schedule a time.
Can Your Replace Precious Stones?
Do You Change Watch Batteries and Do Watch Repairs?
Yes, we do most watch batteries and repairs, and it does not matter if you bought it here or not!
Can You Do Ring Settings?
Yes! We set all types of various stones and shapes. We will be happy to accommodate you however you need! With our in-house jeweler, we can make and customize almost any piece of jewelry for you.
Do You Offer Custom Jewelry Design Services?
Yes! We have a full staff of custom designers who can help you design your perfect custom piece.
Do You Offer Engraving Services?
What is Your Return or Exchange Policy?
We have a 21-day return policy for store credit only when shopping in-store, which means you have 21 days after the date of purchase to request a return for in-store credit. For online purchases, the return must be initiated within 14 days of receipt and must be received within 21 days of receipt, for store credit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if eligible), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kraghsjewelrytx@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Consumer will be responsible for all shipping charges and accrued fees will be deducted from refund amount. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kraghsjewelrytx@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, clearance items, any type of raffle or charity auction item or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved you’ll be refunded via store credit.